Return Policy

Return Policy – Important Notice

Please read our return policy carefully. By purchasing from us, you agree to these terms.

Returning a Product

Timeframe

You have 30 days after receiving your product to request a return. Unfortunately, if more than 30 days have passed, we are unable to offer a refund or exchange.

Conditions
Returned items must be:

  • Unused and unsharpened
  • In their original packaging
  • In the same condition as received

For hygiene and safety reasons, any knife that shows signs of use must be thoroughly cleaned before starting the return process.

Damage Due to Personal Use

We are not responsible for damage caused by misuse, negligence, or improper handling. Only manufacturing defects are covered under our return policy.

Exceptions

For hygiene and safety reasons, the following cannot be returned:

  • Knives that have been used, sharpened, or altered
  • Custom or personalized items
  • Items missing their original packaging or components

How to Start the Return Process

To request a return, please email us at support@akitoknives.com with the following details:

  • Your order number
  • The reason for the return
  • A photo of the item, in case of damage
  • Your contact information

Refund Procedure

Once we receive and inspect your return, you will be notified via email of the approval or rejection of your refund request. If approved, your refund will be processed within 30 days and applied to your original payment method.

Delayed or Missing Refunds

If you have not received your refund after 30 days:

  • Double-check your bank or card account
  • If the issue persists, contact us at support@akitoknives.com

Return Costs

  • Return shipping costs are the responsibility of the customer
  • We recommend using a trackable shipping method
  • We are not responsible for returns that are lost in transit

Return Address

Please contact us at support@akitoknives.com before sending anything back, so we can provide you with the correct return address.

Exceptions – Defective or Incorrect Products

If you receive a defective or incorrect item:

  • We will send you a replacement at no cost
  • If the issue repeats on the second delivery, you will receive a full refund

Order Cancellation

Orders cannot be cancelled after 24 hours of being placed, due to our automated processing system.

Questions?

For further information or questions, contact us at: support@akitoknives.com