Privacy Policy

Mabel Bags (mabel-bags.com), based in the Netherlands, respects your privacy. This policy explains what personal information we collect, why we collect it and what your rights are.

1. Information we collect

  • Order information: your name, email address, phone number, shipping and billing address.
  • Payment information: payments are processed by our payment providers. We do not store your full card details.
  • Device and usage information: such as IP address, browser type, pages viewed and how you arrived at our website, collected through cookies and similar technologies.
  • Communication: messages you send to our customer service.

2. How we use your information

  • To process, ship and track your order.
  • To answer your questions and provide customer service.
  • To prevent fraud and keep our website secure.
  • To improve our website and products.
  • To send you emails about offers, only if you have signed up. You can unsubscribe at any time.

3. Sharing your information

We share your information only with parties that help us run our store, such as our e-commerce platform (Shopify), payment providers, shipping and fulfillment partners, and analytics and advertising services. We never sell your personal information.

4. Cookies

We use cookies to make our website work, remember your cart and understand how visitors use our site. You can manage cookies in your browser settings.

5. How long we keep your data

We keep order information as long as needed for your order and as required by tax and accounting laws.

6. Your rights

You can ask us to access, correct, delete or export your personal information, or object to certain uses. Residents of California and other US states may have additional rights under local law, including the right to know and the right to delete. Email support@mabel-bags.com and we will respond within 30 days.

7. Security

We take reasonable measures to protect your information. Our checkout is encrypted.

8. Children

Our website is not intended for children under 16, and we do not knowingly collect their information.

9. Changes

We may update this policy. The latest version is always on this page.

10. Contact

Questions about your privacy? Email support@mabel-bags.com.