FAQ

Is the bag really free?
Yes. During our current sale the bag itself is $0 — you only pay shipping, which is shown at checkout before you pay.

What is it made of?
Soft, durable polyester with padded quilting and a decorative wave stitch.

What sizes are available?
Each product page shows the sizes available for that design. See our Size Chart for all measurements.

How do I care for it?
Machine wash cold on a gentle cycle and air dry. Avoid bleach.

How long does shipping take?
Processing takes 1–3 business days, and delivery usually 7–10 business days. You'll receive a tracking number by email. More info on our Shipping page.

Can I cancel my order?
Yes, within 12 hours of ordering. See our Cancellation Policy.

What is your return policy?
You can request a return within 30 days of receiving your item. See our Return Policy.

What payment methods do you accept?
All major credit cards, plus the express payment options shown at checkout.

How can I reach you?
Email us at support@mabel-bags.com. We aim to reply within 24 hours.